Refund policy

Refund Policy

Effective Date: 01.01.2025

Thank you for shopping with us. We want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returning items purchased from our store.

1. Right to Cancel
Under the Consumer Contracts Regulations, you have the right to cancel your order and receive a refund within 14 days from the day after you receive your goods. To exercise your right to cancel, you must inform us of your decision to cancel. You can do this by:
- Emailing us at info@contourclub.co.uk
- Writing to us at The Contour Club, The Basement Suite, 2 Brown Street,Alderley Edge, Cheshire, 
SK9 7EQ

2. Eligibility for a Refund
To qualify for a refund:
- Items must be returned within 14 days of notifying us of your wish to cancel.
- Products must be unopened, unused, and in their original packaging (unless the item is faulty or not as described).
- You must include your order number and a copy of the receipt or proof of purchase when returning the item.

3. Exceptions
The following items are non-refundable:
- Opened or used items, unless faulty.
- Personalized or bespoke products made to your specifications.
- Digital products (e.g., e-books, software downloads) once accessed or downloaded.

4. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 30 days. We will offer a full refund, replacement, or repair as appropriate. You may need to provide evidence of the fault (e.g., photos).

5. Refund Process
Once we receive your return, we will inspect the item. You will be notified about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days. Please note that the time it takes for the refund to appear on your account may vary depending on your bank or payment provider.

6. Return Shipping Costs
You are responsible for the return shipping costs unless the item is faulty or incorrect. If applicable, shipping costs incurred on your original order will be deducted from your refund.

7. Changes to This Policy
We reserve the right to update this refund policy at any time. Changes will be posted on our website, and your continued use of our services constitutes your acceptance of any revisions.

---